MateAssist
AI IT Helpdesk

Your company's
AI IT assistant.

MateAssist answers your team's IT questions from your own runbooks — not from the internet. When it doesn't know, it says so and hands the problem to a human.

Request access → See how it works
No sign-up form Live in a day Your data stays yours
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MateAssist Answers grounded in your workspace runbooks Online
My VPN keeps disconnecting whenever I join a Teams call.
Here's what your runbook says:
  1. Open the GlobalProtect status window and reproduce the drop.
  2. Check the split‑tunnel exclusions in Advanced Settings.
  3. Add the Teams exclusion, restart the service, reconnect.
Answered from your workspace's IT documentation
What port does the exclusion need?
Your runbook doesn't list a port number, and I don't want to guess at a network setting. Shall I send this to your IT team?
Describe your issue, or paste a screenshot Send
How it works

Three steps. Then it just runs.

No integration project, no data migration, no rules to write. Upload what your IT team has already written and the assistant starts answering from it.

01

Upload your runbooks

PDFs, Word documents, Markdown — whatever your IT team already keeps. Diagrams and screenshots inside them are read too, so a setting shown only in a picture is still findable.

02

Your team just asks

Plain English, any hour. They can paste a screenshot of the error instead of describing it — the assistant reads the dialog and works from that.

03

Humans get the hard ones

When the answer isn't in your documentation, it stops and offers to escalate. Your IT team receives the full conversation by email, so nobody re-explains anything.

Why it's different

Built to be trusted,
not just to sound confident.

A wrong answer costs your team more time than no answer at all. Three decisions follow from that, and they shape the whole product.

It says "I don't know"

If your runbooks don't cover it, the assistant tells the user and offers a human instead of inventing a plausible procedure. Confidently wrong is the failure this product exists to avoid.

Your data stays yours

Every workspace is isolated inside the database itself, not merely by application code. One company's documents and conversations are unreachable from another's, enforced by PostgreSQL rather than trusted to a filter.

It won't mix your systems up

Two VPN clients, two mail setups — the assistant picks the runbook that applies and follows that one. It will not blend steps from two documents into a procedure that works for neither.

Pricing

Three plans. Priced per workspace.

Every plan includes the full assistant — unlimited questions, runbook uploads, screenshot reading and email escalation. What changes is scale and support.

Growth
Small teams getting started
Talk to usBilled annually per workspace
  • Up to 50 people
  • Unlimited questions
  • Runbook uploads — PDF, Word, Markdown
  • Screenshot understanding
  • Email escalation to your helpdesk
  • Usage & cost analytics
  • Bring your own AI provider
Request access
Most chosen
Pro
Growing companies with a real IT function
Talk to usBilled annually per workspace
  • Up to 250 people
  • Everything in Growth
  • Usage & cost analytics
  • Monthly spend caps per workspace
  • Priority response on support
  • Bring your own AI provider
Request access
Enterprise
Larger organisations and regulated teams
Talk to usAnnual agreement
  • Unlimited people
  • Everything in Pro
  • Bring your own AI provider or keys
  • Full audit log of every action
  • Custom data region
  • Named support contact
Request access
Request access

Tell us about your team.

There's no sign-up form. Email us with your company name and roughly how many people you support, and we'll set up your workspace and walk you through it.

contact@netamate.com

We usually reply the same working day.