MateAssist answers your employees' IT questions from your own documented procedures — not from the internet. When it cannot resolve something, it hands a written summary to a human instead of guessing.
Generic AI gives generic answers. MateAssist reads the procedures your IT team already wrote, and answers from those.
Upload your runbooks and the assistant answers from them. If a question is not covered, it says so rather than inventing a procedure that merely sounds right.
Employees paste the error instead of describing it. MateAssist reads the dialog, matches it to the right procedure, and attaches the image when a human is needed.
When it cannot help, it writes up what was already tried and emails your existing helpdesk from your own address. No new ticket system to adopt.
No agents to deploy, no directory integration to schedule, no migration.
Markdown, PDF or Word — the documents your IT team already maintains.
"We use Entra ID." "Send resets to the portal." Followed on every answer.
You create the accounts for your staff. Nobody signs themselves up.
Give it your helpdesk address. Unresolved issues arrive there written up.
Isolation is enforced by the database, not by application code somebody has to remember to write correctly.
Every company's data is isolated by PostgreSQL row-level security. A bug in the application cannot read across that boundary — the database refuses the query.
Mail passwords and API keys are sealed with AES-256-GCM, bound to the record they belong to, and never returned by any endpoint once saved.
Password resets, configuration changes and escalations are recorded with who did them and when, so an unexplained change does not stay unexplained.
Priced on what you use rather than per seat, so adding the rest of the company does not change the shape of the bill. Talk to us and we will size it with you.
Small teams putting a first assistant in front of their staff.
Companies with a real IT function and documented procedures.
Larger organisations with procurement and compliance requirements.
MateAssist sits on top of your internal procedures, so we set your workspace up with you rather than handing you an empty one. Tell us about your IT desk and we will come back to you.
Tell us your company, roughly how many staff, and whether your IT procedures are written down already. We will reply with next steps.